
|| Building Better You ||
Journey Of Our CEO

K C CHACKO
(Managing Director)
As a Keralite from a village town named Pathannamthitta with a well-settled family background and double postgraduate degrees in MBA and M.Com, I began my career in the banking sector, where I worked for almost six months. As someone who values recognition for my efforts, I quickly realised that in many corporate environments, appreciation and growth opportunities are often reserved for seniors. After understanding this dynamic, I decided to quit the banking sector and began searching for jobs that would allow me to improve my skills and achieve faster career growth.
I applied to a unique organisation where I wanted to learn and get certified in all four levels of training. Frankly, that was my plan. Initially, language was a bit of a barrier, but within a month, I improved. I remember when I first started, I would say 'hi,' and people would respond with 'bye, often avoiding me and reacting dismissively.
As someone once said, good things take time, and anything you practice for 21 days becomes a habit. Finally, I got the hang of this profile. For the first six months, I focused on developing my skills, such as professional communication, overcoming shyness and stage fright, improving grooming, and boosting my confidence. These are skills that can only be built through real-time customer interaction.
Everyone faces a crucial time in their journey. For me, it was initially about overcoming language barriers and team building. Many times, I lost and then rebuilt, only to lose again. At one point, my team shrank from 27 people to just one when I was a crew leader. The situation was tough, and I thought about quitting several times. But deep down, I knew I couldn't work under someone else—I believed I could do it. That inner self-motivation helped me rebuild the team, growing it back from 1 to 37 members. Eventually, I was officially promoted to Business Development Manager.
​
A few mistakes that delayed my promotion were due to overthinking and self-doubt. I'm sure smart people learn from others' mistakes.